Customer Experience Analyst - Vaga Exclusiva PCD
Core
Manage customer experience and support clients in logistics and supply chain operations.
Role type
Customer Experience Analyst
Builds
Customer support processes and relationships for logistics clients
Domain
Logistics, Maritime and Land Transport
Deliverable
client delivery
Required skills
Customer service experience, Maritime and land transport experience, Office suite proficiency, Higher education in Administration, Economics, Logistics, International Relations, Foreign Trade or related fields
Preferred skills
Intermediate English
Responsibilities
Assist clients with issues by maintaining close communication with colleagues to ensure quick solutions, Drive the use of electronic tools to simplify the customer experience, Build and maintain solid relationships with clients, Understand the client's business, supply chain, and end-to-end cycle, Engage in daily meetings with internal teams and clients, Collaborate with customer service and sales teams