Lead Logistics Customer Experience and Operations Team Lead - FinOps
Core
Lead end-to-end Job Costing operations and drive business profitability through financial governance and team optimization.
Role type
Senior IC logistics operations and financial control lead
Builds
Accurate, timely, and compliant Job Costing deliverables aligned with SLA requirements
Domain
Logistics / Supply Chain Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Job Costing operations, Financial Governance (SO/PO, RR, GR/IR), Team Performance Management, Resource Optimization, Process Transformation (Centralization, Automation, Standardization), SOP/IOP adherence, Stakeholder Escalation Management, Talent Pipeline Development
Preferred skills
Maersk way, Kaizen, Visual Management Systems (VMS), SCP/NFTP adoption
Technologies
None explicitly stated
Responsibilities
Lead and manage end-to-end Job Costing operations; Drive customer experience and business profitability through strong financial governance; Own team performance, resource optimization, and transformation initiatives; Act as the primary escalation point for timely resolution; Ensure adherence to SOPs and IOPs; Manage team capacity, workload allocation, and productivity optimization; Coach and develop team members to enhance Job costing capability and business understanding; Build up team talent pipeline.
Seniority
Senior, hands-on IC
