Lead Logistics CX and Operations Team Leader
Core
Lead a team focused on customer experience, channel management, case management, onboarding, and contract/dispute resolution within the Maersk logistics environment.
Role type
Senior IC Team Leader (Logistics CX & Operations)
Builds
Customer service channels, case resolution workflows, and onboarding processes for logistics clients
Domain
Logistics / Supply Chain / Customer Operations
Deliverable
client delivery
Required skills
Team leadership, employee lifecycle management, case management, contract and dispute resolution, business planning, performance appraisal
Preferred skills
Advanced education in a related field, practical knowledge of logistics processes
Responsibilities
Manage employees day-to-day, set priorities to ensure task completion, coach and mentor direct reports, develop business and operational areas, implement business plans
Seniority
Senior, hands-on IC with people leadership
