Analista de Atendimento ao Cliente (Exclusivo PCD) - Santos
Core
Customer support and logistics execution for Maersk clients, ensuring shipment visibility and service quality.
Role type
Customer Service Analyst (Logistics)
Builds
End-to-end container logistics services for global clients
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Customer service, logistics planning, freight auditing, data accuracy, report generation, performance indicator tracking
Preferred skills
English (intermediate), Excel (intermediate)
Technologies
Excel
Responsibilities
Ensure shipment visibility and data accuracy to meet service level agreements; Plan transport modes (air, sea, road) and verify documentation; Coordinate with exporters on shipment readiness; Execute bookings with logistics partners; Conduct freight auditing and resolve disputes with providers; Generate and distribute visibility reports to logistics carriers; Review volume reports to adjust weekly transport schedules; Maintain service quality standards and update operational manuals; Present performance indicators to clients.
Seniority
Individual Contributor