Export Agent, Gateway
Core
Deliver superior customer experience for GCA Air customers, act as the first point of contact, and ensure smooth end-to-end shipment execution.
Role type
Senior Export Agent (Air Freight)
Builds
End-to-end air freight shipments for GCA Air customers
Domain
Logistics / Air Freight Forwarding
Deliverable
client delivery
Required skills
Air freight forwarding expertise, customer relationship management, process execution, business growth/upselling, operations system knowledge, end-to-end process knowledge
Preferred skills
Supply chain and logistics experience, Microsoft Office proficiency, ability to travel and use technology remotely
Responsibilities
Act as primary point of contact and advocate for customers, build strong customer relationships, ensure smooth execution of shipments, adhere to process standards and monitor KPIs, identify and execute upselling opportunities
Seniority
Mid-level, hands-on IC