Lead Logistics Customer Experience & Operations Senior Specialist
Core
Ensure smooth and reliable shipment execution by adhering to standard processes, meeting customer requirements, and achieving service level targets while acting as a key customer contact.
Role type
Senior Specialist, Lead Logistics Customer Experience & Operations
Builds
End-to-end shipment execution and customer service delivery for global trade logistics
Domain
Global logistics and supply chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end Lead Logistics operations, Customer servicing, Service performance management, KPI and SLA adherence, Operational problem-solving, Stakeholder coordination, Process documentation
Preferred skills
Process excellence, Continuous improvement (Kaizens), Change management, Cost-saving project leadership
Technologies
None explicitly stated
Responsibilities
Ensure consistent service delivery aligned with customer expectations and internal standards; Develop a strong understanding of customer requirements to enable tailored service delivery; Take on additional responsibilities such as leading priority topics and onboarding new team members; Ensure that SOPs and SLAs are documented, maintained, and updated; Consistently meet SLAs and customer-specific KPIs; Ensure smooth end-to-end shipment execution through coordination with internal and external stakeholders; Act as a key customer contact and advocate.
Seniority
Senior, hands-on IC
