Ocean Dispute Resolution Specialist
Core
Resolve customer disputes on invoiced bills by analyzing cases, investigating upstream shipment history, and driving process fixes to prevent recurrence.
Role type
Customer dispute resolution specialist
Builds
Dispute resolution outcomes and upstream process improvements
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Data analysis, root cause analysis, process understanding, stakeholder management, written communication, problem solving
Preferred skills
Global stakeholder interaction experience, adaptability to process changes
Responsibilities
Analyze received disputes, fetch upstream shipment data, decide on case acceptance/rejection, process system amendments, communicate with customers, record root causes
Seniority
Individual Contributor
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