LCL Analyst
Core
Manage end-to-end processes for export/import LCL ocean shipments, ensuring service quality and providing accurate responses to customers and service providers.
Role type
LCL Operations Analyst
Builds
LCL/LCL and LCL/FCL shipments, Own Consolidation processes, and customer service delivery
Domain
Logistics / Ocean Freight / Supply Chain
Required skills
LCL import/export consolidation, ocean freight processes, customer service, claims management, KPI analysis, financial dispute handling, Excel (dynamic tables, macros), documentation management
Preferred skills
CargoWise, Power BI
Technologies
CargoWise, Power BI, Excel
Responsibilities
Handle local export/import processes for LCL shipments from logging to document turnover; Manage whole Own Consolidation Process for all Import MLC; Verify sending of preliminary/final drafts and VGM; Verify sending of AMS/ISF formats to Customs; Create and send House Bill of Lading and Master Bill of Lading; Coordinate with local agencies for document handover; Track shipments from sailing to arrival; Check accuracy of invoices and initiate disputes; Request payments for service providers; Update follow-up reports daily; Comply with KPIs and analyze them.
Seniority
Mid-level, hands-on IC