Ocean Disputes Specialist
Core
Resolve Ocean invoice disputes accurately, secure collections on rejected disputes, and minimize financial exposure by identifying root causes and driving corrective actions.
Role type
Associate-level operational specialist (dispute resolution & collections)
Builds
Dispute resolution workflows and collection outcomes for Ocean freight invoices
Domain
Logistics / Ocean Freight / Accounts Receivable
Deliverable
client delivery
Required skills
Customer Experience (CX), Accounts Receivable, Collections, Dispute Management, Ocean Freight processes, Root cause analysis, Stakeholder management, Process improvement, ERP/CRM tools
Preferred skills
None stated
Technologies
ERP/CRM tools
Responsibilities
Resolving Ocean invoice disputes within service levels, Investigating dispute root causes and driving preventive actions, Coordinating with customers and internal stakeholders, Following up and collecting payments on rejected disputes, Monitoring dispute resolution performance and turnaround times, Supporting continuous improvement initiatives
Seniority
Entry-level / Associate
