Clinical Deployment Specialist
Core
Drive EMS sales by enhancing customer satisfaction and retention through clinical education and implementation of cardiac monitor/defibrillators, AutoPulse, and ZOLL Data Systems.
Role type
Senior Clinical Deployment Specialist (EMS)
Builds
Pre-hospital emergency care solutions for EMS, hospital, public safety, and military customers
Domain
Medical devices / Cardiopulmonary resuscitation / Emergency Medical Services
Deliverable
client delivery
Required skills
Paramedic level certification, 10+ years pre-hospital field experience, clinical training (ACLS, PALS, 12-Lead, ETC02), equipment troubleshooting, product knowledge (cardiology preferred)
Preferred skills
Product management experience, ALS/BLS curriculum development
Technologies
Cardiac monitors, defibrillators, AutoPulse, ZOLL Data Systems
Responsibilities
Interface with large competitive conversions and North American EMS customers, support new competitive conversions, conduct pre-sale awareness and post-sale training (classroom & field ride-alongs), perform post-sale troubleshooting and follow-up, manage on-site deployment and training timelines, deliver train-the-trainer programs, administer post-deployment satisfaction surveys
Seniority
Senior, hands-on IC