Customer Experience Consultant
Core
Act as the primary contact for customers in the shipping and logistics industry, managing end-to-end shipment processes and building strong relationships to improve cooperation.
Role type
Customer Experience Consultant (Logistics)
Builds
Personalized supply chain solutions and improved customer service for global transport and logistics clients.
Domain
Transport and Logistics (Shipping, Road, Rail, Sea)
Deliverable
client delivery
Required skills
End-to-end shipment process management, proactive communication, cargo monitoring, supply chain optimization, relationship building, rule and procedure compliance
Preferred skills
Digitization interest, e-solutions adoption, out-of-the-box problem solving
Technologies
e-solutions
Responsibilities
Act as the voice and primary contact for customers; manage the end-to-end shipment process; monitor outgoing and incoming cargo; advise customers on service offers and answer requests via email, telephone, or chat; find innovative solutions to improve customer supply chains.
Seniority
Mid-level, hands-on IC
