Bilingual Call Center Representative
Core
Resolve last-mile delivery logistics problems via inbound and outbound calls to ensure customer satisfaction.
Role type
Bilingual Call Center Representative (Logistics)
Builds
Customer experience moments for last-mile delivery operations
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
Inbound and outbound call handling, last-mile logistics problem resolution, customer communication, multi-tasking, time management, MS Office proficiency
Preferred skills
Retail industry knowledge, last-mile logistics and transportation industry knowledge
Technologies
Telephony systems, customer management systems, routing systems, MS Office (Excel, Word, Outlook)
Responsibilities
Provide world-class customer experience via inbound and outbound calls, Resolve last mile delivery logistics problems, Coordinate communication between customers, delivery teams, stores and/or warehouses, Meet customer service KPIs targets, Comply with additional activities such as Proof of Delivery Tracking, chat, email or case assignment
Seniority
Individual Contributor