Senior Customer Experience Partner – 4PL
Core
Senior Customer Experience Partner managing end-to-end logistics activities and driving operational excellence for a large-scale integrated Supply Chain Management operation.
Role type
Senior IC logistics operations partner
Builds
End-to-end transportation and supply chain operations across multiple modes
Domain
Logistics / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Logistics operations, Supply chain management, Control Tower experience, Transportation management platforms, Data interpretation, Process improvement, Stakeholder management, Excel proficiency
Preferred skills
Import/export operations experience, System enhancements coordination, Root-cause analysis
Responsibilities
Execute customer programs per SOPs/IOPs/KPIs, Build and maintain strong customer relationships, Analyze service performance and identify trends, Lead operational reviews and KPI reporting, Manage operational exceptions, Coordinate new projects and system enhancements, Drive continuous improvement efforts
Seniority
Senior, hands-on IC
