Airfreight Import Agent
Core
Primary point of contact for customer service, executing daily airfreight import/export operations and ensuring timely, high-quality service.
Role type
Airfreight Import Agent (Operations)
Builds
Air exports, imports, and cross-trade logistics solutions
Domain
Logistics / Airfreight
Deliverable
client delivery
Required skills
Airfreight operations, truck arrangement, packing, customs clearance, air space booking, transport document issuance, billing, vendor management, SOP creation, troubleshooting, KPI management
Preferred skills
Customer-centricity, self-organization, accuracy, priority management under pressure, general numeric skills, proactive initiative, status quo challenge mindset
Technologies
Microsoft Outlook, Microsoft Teams, Microsoft Excel
Responsibilities
Customer service and satisfaction, daily operations execution, logistics coordination (truck, packing, customs, booking, documents), billing, vendor management, SOP adherence, troubleshooting, ad-hoc assignments
Seniority
Entry-level to Junior, hands-on IC