Head of Infrastructure and Employee Services
Core
Lead global IT infrastructure and employee services for a 10,000+ employee organization, managing strategy, planning, and delivery of IT systems while acting as 'Customer Zero' for product development.
Role type
Senior IC Head of Infrastructure and Employee Services
Builds
Scalable XaaS-based solutions, on-premise IT infrastructure, and automated employee services
Domain
Enterprise IT Infrastructure, SRE, AI/ML in Service Desk, Global Operations (via careerplan.io/jobs/R19466-1-head-of-infrastructure-and-employee-services-at-zoom)
Required skills
Global IT team leadership (10k+ employees), Infrastructure as Code, AI/ML and GenAI application in support, Strategic investment planning, Technical debt reduction, NIST/SOX/SOC compliance, Identity and Access Management, Endpoint Management, Vulnerability Management, Unified Communications, Service Management, Cloud platforms (AWS, GCP)
Preferred skills
SRE methodology, Agile practices, Workplace technology innovation
Technologies
Okta, SailPoint, macOS, Windows, Linux, Workspace One, Jamf, InTune, VDI, Qualys, Tenable, Zoom, Google Workspace, Proofpoint, SendGrid, ServiceNow, Jira, PagerDuty, CrowdStrike, Digital Guardian, AWS, GCP
Responsibilities
Oversee global team of ~70 across 7 locations; Implement AI/ML automation for employee services; Design and optimize system functionalities for scalability; Monitor system performance and minimize downtime; Establish infrastructure portfolio governance; Collaborate with product teams on feature gaps and 'Zoom-on-Zoom' initiatives.
Seniority
Senior, hands-on IC with strategic leadership