Technical Support Engineer

Cork (IRL)Full-time€48k–€77k2026-07-24 → 2026-11-11

Hybrid

Core

Tier 2 Technical Support Engineer for Enterprise customers, resolving complex technical issues in CCaaS/VoIP domains and ensuring customer success with Zoom products.

Role type

Senior IC Technical Support Engineer

Builds

Customer success and satisfaction for Zoom Enterprise solutions

Domain

Telecommunications / VoIP / CCaaS

Deliverable

client delivery

Required skills

CCaaS/VoIP expertise, network troubleshooting (firewalls, switches), case management, documentation creation, on-call availability

Preferred skills

CCNA/Network+/SSCA SIP credentials, complex case handling in fast-paced environments

Technologies

Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, Zoom Webinars, troubleshooting tools

Responsibilities

Assign and resolve Tier 2 support cases, manage high-volume complex cases (calls, chats), communicate with customers, maintain product proficiency, create documentation and training materials, provide after-hours/on-call support

Seniority

Senior, hands-on IC

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.