Customer Service Representative
Core
Primary point of contact for customers managing inquiries, shipment coordination, and service issues in the transportation and logistics process.
Role type
Customer Service Representative (Logistics)
Builds
Customer satisfaction and operational efficiency for warehousing and distribution logistics needs
Domain
Logistics, Transportation, Supply Chain
Deliverable
client delivery
Required skills
Customer service, problem-solving, organizational skills, Microsoft Office Suite proficiency, multi-priority management
Responsibilities
Respond to customer requests via phone, email, and internal platforms; Provide shipment status updates and assist with tracking; Support processing of orders and transportation documentation; Coordinate with operations, dispatch, and warehouse teams; Escalate service issues and exceptions; Maintain accurate records of interactions and activities; Assist with resolving delivery issues and appointment scheduling.
Seniority
Entry to Mid-level, hands-on IC
