Ocean Customer Experience Specialist
Core
Handle high-volume customer inquiries via phone, email, and other channels for Maersk's global logistics services.
Role type
Customer Experience Specialist (Logistics)
Builds
Customer support interactions and service delivery for global trade and logistics
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Customer service, conflict resolution, sales (upselling/cross-selling), data entry, process improvement, performance metrics tracking
Preferred skills
Knowledge of logistics operations, familiarity with cloud telephony systems
Technologies
Cloud Telephony System
Responsibilities
Handle incoming calls, emails, and communications; Provide accurate product and service information; Resolve customer complaints and issues; Collaborate with internal teams (sales, logistics, operations); Record customer interactions in the Cloud Telephony System; Identify upsell and cross-sell opportunities; Provide feedback for process improvements; Adhere to calling standards and SLAs; Meet performance targets.
Seniority
Individual Contributor