Air Freight Import/Export, CX
Core
Deliver superior customer experience for GCA Air customers by managing end-to-end shipment execution and resolving issues proactively.
Role type
Customer Experience Specialist (Air Freight)
Builds
End-to-end air freight shipments for GCA Air customers
Domain
Logistics / Air Freight / Supply Chain
Deliverable
client delivery
Required skills
Air freight forwarding operations, end-to-end process knowledge, customer relationship management, issue resolution, upselling, Microsoft Office proficiency
Preferred skills
Supply chain and logistics experience, operations system knowledge
Responsibilities
Act as primary point of contact for customers, ensure smooth execution of shipments, adhere to process standards and KPIs, identify upselling opportunities, collaborate with internal teams
Seniority
Entry-level to Mid-level, hands-on IC
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