Customer Service Representative
Core
Providing customer service to callers, handling inquiries via email, and tracking shipments for Maersk Warehousing and Distribution USA LLC.
Role type
Customer Service Representative (Logistics)
Builds
Shipment tracking updates and customer communication for warehousing and distribution logistics
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Oral and written communication, problem-solving, technological aptitude, multitasking, organizational skills
Responsibilities
Answer incoming calls, respond to customer inquiries via email, make outgoing calls to follow up on shipment status, track and trace shipments, assist pilot stations and cartage agents, master outside customer applications
Seniority
Entry-level, individual contributor
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