Operations Support Agent-Associate HH6
Core
Operations Support Agent ensuring urgent packages reach the right place on time, handling shipment collection requests, delivery inquiries, and failed shipment investigations.
Role type
Operations Support Agent (Logistics)
Builds
Express delivery network operations for FedEx customers
Domain
Logistics / Express Transportation
Deliverable
client delivery
Required skills
Data entry, communication, time management, process adherence, coordination, vehicle/container handling, forklift operation
Preferred skills
Valid driver's license B, distribution experience, forklift certification
Technologies
In-house tracking system, electric pump trucks, forklifts
Responsibilities
Answering incoming calls regarding shipment collection and delivery inquiries; Checking and investigating failed shipments; Entering data into tracking systems; Coordinating daily operations with supervisors and team; Operating vehicles and air freight containers; Adhering to security and health & safety regulations
Seniority
Associate, entry-level IC