Onsite IT Support Technician
Core
Onsite IT Support Technician providing physical hardware management, asset tracking, and first-line technical support for office equipment.
Role type
Onsite IT Support Technician
Builds
Maintains office hardware inventory and ensures functional IT equipment for business users.
Domain
Logistics / IT Hardware Support
Deliverable
physical/clinical work
Required skills
Windows 11 setup, BIOS configuration, LAN/Wi-Fi connectivity, printer setup, mobile device setup (iOS/Android), ServiceNow ticket management, basic network troubleshooting
Preferred skills
WLAN/Wi-Fi optimization, advanced hardware diagnostics
Technologies
Windows 11, Ubuntu, Microsoft 365, ServiceNow, iOS, Android
Responsibilities
Handle and prepare end-user hardware, manage 2nd level hardware support via ServiceNow, perform problem and incident management, update asset management records, act as local project coordinator for hardware rollouts, provide onsite support for servers, switches, printers, and cabling
Seniority
Individual Contributor, operational level