Lead Logistics Customer Experience and Operations Specialist
Core
Manage customer interactions, cases, onboarding, and contracts to ensure timely resolution and seamless experiences for global logistics clients.
Role type
Lead Logistics Customer Experience and Operations Specialist
Builds
Customer service workflows, case resolution processes, and onboarding pipelines for global trade clients
Domain
Global logistics and supply chain management
Deliverable
client delivery
Required skills
Customer channel management, case management, customer onboarding, relationship management, contract administration, dispute resolution, data reporting
Preferred skills
Supply Chain Management (SCM) experience
Technologies
MS Excel
Responsibilities
Manage customer interactions across different channels, handle customer cases from initiation to closure, support new customer onboarding, administer contracts, coordinate dispute resolution, maintain accurate customer records, collaborate with internal stakeholders
Seniority
Mid-level, hands-on IC
