CX Consultant
Core
Support National Account sales programs and ensure 24/7/365 business continuity by processing customer inquiries, tracking shipments, and managing returns.
Role type
Customer Experience Consultant (National Accounts)
Builds
Customer service operations and shipment visibility for National Accounts
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Phone communication, shipment tracking, problem-solving, case management, SOP adherence, customer application management
Preferred skills
Internet savvy, organization, flexibility
Technologies
Case Management systems, MGF Performance Dashboard
Responsibilities
Monitor and track shipments to meet delivery/pick-up expectations; Make outgoing calls to follow up on shipment status; Assist in resolving shipment issues and updating customers; Monitor Case Management for customer inquiries; Conduct monthly wellness calls and update customer temperature metrics; Review MGF Performance Dashboard; Provide phone coverage for Maersk stations after business hours.
Seniority
Individual Contributor
