Customer Care Analyst
Core
Manage customer experience and support clients with logistics and supply chain issues in the maritime and land transport industry.
Role type
Customer Care Analyst
Builds
Customer support solutions and supply chain visibility
Domain
Logistics / Maritime & Land Transport
Deliverable
client delivery
Required skills
Customer service, Maritime transport, Land transport, Process management, Data analysis, Office software
Preferred skills
English (Intermediate), Higher education in Administration, Economics, Logistics, International Relations, or Foreign Trade
Responsibilities
Assist clients with problems ensuring quick solutions, Drive adoption of electronic tools to simplify customer experience, Build and maintain strong client relationships, Understand client business and end-to-end supply chain, Engage in daily meetings with internal teams and clients, Collaborate with customer service and sales teams, Interpret and analyze data/metrics, Participate in strategic projects