Customer Service Agent - Reefer
Core
Manage end-to-end shipment execution and client experience for the Reefer cargo segment, ensuring smooth operations and strengthening client relationships.
Role type
Senior Customer Experience Consultant (Logistics)
Builds
End-to-end shipment execution for Reefer cargo clients
Domain
Logistics / Supply Chain / Reefer Cargo
Deliverable
client delivery
Required skills
Client relationship management, incident and exception handling, service improvement analysis, commercial pipeline management, financial indicator tracking, stakeholder coordination
Preferred skills
Reefer cargo experience, logistics industry background
Technologies
Microsoft Office
Responsibilities
Manage direct communication with Reefer portfolio clients, ensure positive execution of the full shipment cycle, coordinate with internal teams (Global Service Centers, Operations, Finance, Program Management), handle service inquiries and exceptions, analyze service improvement opportunities, manage commercial pipeline and forecasting, ensure correct product/service offering, track financial indicators and operational processes
Seniority
Mid-level, hands-on IC
