Air Import Agent
Core
Coordinate daily international air freight import shipments from arrival to final delivery, ensuring operational excellence and customer satisfaction.
Role type
Air Import Agent
Builds
Air freight import logistics services
Domain
Logistics / Air Freight
Deliverable
product features
Required skills
Air freight operations, Customs compliance, Billing & invoicing, Exception management, Stakeholder coordination, Data entry
Preferred skills
Process improvement, KPI management, Problem-solving
Technologies
Operational systems
Responsibilities
Manage and coordinate daily air freight import shipments from arrival through final delivery, Monitor shipment status and ensure timely execution of all operational activities, Ensure compliance with internal processes, customer requirements, and industry regulations, Maintain and achieve internal and customer-specific KPI targets, Provide regular shipment updates and proactively manage exceptions, delays, and service disruptions, Handle customer inquiries, escalations, and claims professionally and efficiently