Shift Leader
Core
Lead daily operations of a coffeehouse, ensuring team execution of brand standards, product quality, and guest service while managing shift logistics and sales.
Role type
Shift Leader (IC)
Builds
Coffeehouse operations and guest experiences
Domain
QSR / Coffee
Required skills
shift management, team coaching, SOP execution, inventory management, cash handling, waste optimization, guest relations, delegation, time management, physical stamina
Preferred skills
high school diploma or GED, prior leadership experience
Technologies
POS systems, inventory management tools
Responsibilities
Lead shifts with clear communication and energy, optimize product sales and manage waste, coach and train team members on roles and products, perform administrative tasks like deposits and ordering, ensure store safety and security standards, manage hand-offs between shifts, act as Manager on Duty under pressure.
Seniority
Entry-level to Mid-level, hands-on IC