Agent-Order Management
Core
Primary point of contact for customers handling shipping enquiries, documentation, and payment coordination.
Role type
Order Management Agent
Builds
Shipping documentation, invoices, Bills of Lading, and container manifests
Domain
Logistics / Freight Forwarding
Required skills
Shipping documentation preparation, Commercial document verification, Cash-on-Delivery invoice monitoring, Document management system usage, SOP compliance review, Carrier coordination
Preferred skills
English and Chinese (Cantonese and Mandarin) communication, PC proficiency, Long-term career interest in logistics
Responsibilities
Handle general shipping enquiries, Review customer SOPs, Prepare and submit shipping instructions, Generate shipping documentation, Verify commercial documents, Monitor COD invoices, Escalate operational discrepancies
Seniority
Junior, 1-2 years experience or fresh graduate