Ocean Customer Experience Specialist - MEX
Core
Deliver high-quality customer service support for Ocean logistics products by managing customer inquiries, resolving cases, and ensuring timely completion of operational tasks for import and export shipments.
Role type
Senior IC customer experience specialist (logistics)
Builds
Customer service cases and operational support for global trade logistics
Domain
Logistics / Supply Chain / Ocean Freight
Required skills
Customer service, Case management, Logistics operations, Documentation handling, Multitasking, Attention to detail
Preferred skills
Salesforce, Case management tools, International team collaboration
Technologies
Salesforce, Case management systems
Responsibilities
Manage customer inquiries via email and case management platforms, Resolve customer concerns related to import and export shipments, Prioritize workload to meet turnaround time and productivity targets, Collaborate with Mexico-based teams and internal stakeholders, Handle requests for invoices, Bills of Lading, and shipment documentation
Seniority
Mid-level, hands-on IC