Customer Experience Agent
Core
Manage end-to-end shipment processes and resolve customer issues for small/mid-sized freight forwarding clients.
Role type
Customer Experience Consultant (Freight Forwarding)
Builds
End-to-end shipment life cycle for Essential Services Customers
Domain
Logistics / Freight Forwarding
Deliverable
client delivery
Required skills
Customer service in freight forwarding, end-to-end shipment management, stakeholder engagement, financial situation follow-up, ocean shipment coordination, problem-solving, critical thinking
Preferred skills
Second European language, MS Excel proficiency, experience with multiple systems
Technologies
MS Excel, multiple logistics systems
Responsibilities
Manage end-to-end shipment process for small/mid-sized customers, Ensure timely and effective resolution of customer issues, Handle a customer portfolio and perform financial situation follow-up, Coordinate ocean shipments and logistics, Respond promptly to daily emails and calls, Build strong relationships with all stakeholders
Seniority
Individual Contributor
