Shift Leader
Core
Lead coffeehouse operations during shifts, ensuring team execution of brand standards, product quality, and guest service while managing sales and workflow.
Role type
Shift Leader (Manager on Duty)
Builds
Coffeehouse operations and guest experiences
Domain
QSR / Coffeehouse
Deliverable
product features
Required skills
shift management, team coaching, inventory control, cash handling, SOP execution, waste management, staff scheduling, guest relations, recipe preparation, administrative tasks
Preferred skills
high school diploma or GED
Technologies
POS systems, inventory management tools
Responsibilities
Lead shifts with clear communication and energy, optimize product sales and manage waste, coach and train team members in real-time, perform administrative tasks like deposits and ordering, ensure store safety and security, manage hand-offs between shifts, act as Manager on Duty for decision-making
Seniority
Entry-level leadership