Shift Leader
Core
Lead store operations, manage shift teams, and ensure guest satisfaction and sales goals are met in partnership with General Managers.
Role type
Shift Leader (Store Operations)
Builds
Coffee beverages, food items, and store services for guests
Domain
QSR / Coffee Shop
Deliverable
product features
Required skills
Team leadership, shift management, sales maximization, waste management, SOP execution, staff coaching, inventory management, administrative tasks, conflict resolution, training
Preferred skills
High school diploma or GED, valid driver's license, reliable transportation
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, maximize product sales and manage waste, ensure SOP and quality standards are executed, coach and train team members, perform administrative tasks like bank deposits and inventory, manage staff deployment and roles
Seniority
Entry-level to Mid-level, hands-on IC