Ocean Customer Experience Specialist - Email
Core
Support customers after onboarding by handling queries, managing cases, and resolving issues like contracts or disputes via email.
Role type
mid-level customer experience operations specialist (email)
Builds
customer support cases and resolved disputes for global logistics clients
Domain
logistics and supply chain
Deliverable
client delivery
Required skills
email writing, customer query resolution, contract management, dispute resolution, case management, process adherence, issue escalation
Preferred skills
international contact center/BPO experience, problem-solving, attention to detail
Responsibilities
Manage customer interactions across channels, handle customer cases efficiently, support customer onboarding, manage contracts and resolve disputes, perform administrative tasks, escalate complex issues, collaborate with internal teams
Seniority
Mid-level, hands-on IC
