Customer Experience Agent - GSC Ocean
Core
Manage end-to-end shipment processes and customer experience for global trade, ensuring cargo transport aligns with promised plans and keeping customers informed of deviations.
Role type
Customer Experience Agent (Logistics/Shipping)
Builds
End-to-end shipment execution and customer communication workflows
Domain
Global Trade / Maritime Logistics
Deliverable
client delivery
Required skills
Vessel reconciliation, manifest processing, exception management, SOP adherence, data accuracy, stakeholder collaboration, process improvement
Preferred skills
Power BI, automation application understanding, Khmer language
Technologies
Excel, PowerPoint, Outlook, Power BI
Responsibilities
Perform vessel reconciliation and manifest processes for import/export; Handle incoming customer service queries and exception management; Monitor and manage end-to-end shipment processes; Build strong relationships with customers and internal stakeholders; Ensure highest data accuracy to prevent errors and claims; Act on continuous improvement opportunities.
Seniority
Junior, 1-2 years experience