Lead Logistics - Planning Process Expert
Core
Act as a key liaison among shippers, carriers, and internal teams to ensure smooth communication, timely case resolution, and compliance with operational standards for Maersk SCM customers.
Role type
Lead Logistics - Planning Process Expert (IC)
Builds
End-to-end ocean booking processes, customer service interactions, and operational performance reports for shippers and consignees.
Domain
Global Logistics / Ocean Freight / Supply Chain
Deliverable
product features
Required skills
Ocean booking management, customer relationship management, shipper/carrier performance monitoring, process compliance and standardization, internal coordination, problem resolution, strategic reporting and KPI management, rate card management, system implementation
Preferred skills
Familiarity with case management systems or CRM tools
Technologies
Microsoft Office Suite (Excel, Outlook, PowerPoint), MODS, SCP
Responsibilities
Own the end-to-end booking process for FCL and LCL shipments; act as the primary contact for assigned accounts providing shipment status updates; monitor operational performance of shippers and ocean carriers; oversee downstream processes including system updates and invoices; coordinate with overseas agents and downstream teams to prevent bottlenecks; investigate and resolve service deviations and transit delays; manage monthly performance reports and KPIs; verify and audit internal and external rate cards; lead the migration of client accounts from MODS to SCP.
Seniority
Junior to Mid-level, hands-on IC