Patient Service Representative-Front Desk-Clinic
Core
First point of contact for patients at a clinic, managing intake, registration, scheduling, and billing to ensure superior patient experience.
Role type
Front desk Patient Service Representative
Builds
Patient intake workflows, appointment schedules, and billing records
Domain
Healthcare / Ambulatory Care
Required skills
Customer service, data entry, EMR system usage, insurance verification, payment processing, patient registration
Preferred skills
Billing and collections experience, multilingual ability, prior in-person customer service
Responsibilities
Greeting and checking patients in/out, scheduling appointments, registering patients and updating demographic data, verifying insurance and obtaining forms, processing payments, documenting interactions in EMR
Seniority
Entry-level