Major Incident Analyst
Core
Lead and coordinate major incident resolution efforts to restore critical IT services and minimize business disruption.
Role type
Senior Major Incident Analyst (IT Operations/SRE)
Builds
Restored critical IT services and improved system resilience
Domain
Logistics & Supply Chain Services, IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Major incident management, ServiceNow, Jira, Grafana, Azure, Kubernetes, APIs, Google Cloud VMware Engine, IT infrastructure (networks, middleware, servers, storage, databases), paging solutions, ITIL best practices
Preferred skills
Logistics & Supply Chain domain knowledge
Responsibilities
Lead and coordinate major incident resolution efforts, Monitor and collaborate with Service Desk and SRE teams, Analyse system health and troubleshoot incidents using Grafana dashboards, Facilitate post-mortem reviews, Identify opportunities for automation and efficiency improvements
Seniority
Senior, hands-on IC
