Major Incident Analyst
Core
Lead and coordinate major incident resolution efforts to restore critical IT services and ensure minimal business disruption.
Role type
Senior Major Incident Analyst (IT Operations)
Builds
Critical IT service resilience and operational stability for global logistics operations
Domain
Logistics & Supply Chain / IT Operations
Required skills
Major incident management, ServiceNow, Jira, Grafana, Azure, Kubernetes, Google Cloud VMware Engine, IT infrastructure (networks, middleware, servers, storage, databases), ITIL best practices
Preferred skills
Logistics & Supply Chain domain knowledge, automation and efficiency improvements in incident management
Technologies
ServiceNow, Jira, Grafana, Azure, Kubernetes, Google Cloud VMware Engine
Responsibilities
Lead and coordinate major incident resolution efforts, Monitor and collaborate with Service Desk and SRE teams, Analyse system health and troubleshoot incidents using Grafana dashboards, Facilitate post-mortem reviews, Identify opportunities for automation and efficiency improvements
Seniority
Senior, hands-on IC
