CX Reefer Agent
Core
Internal CX agent responsible for solving customer challenges via email, phone, and Teams/WhatsApp, managing bookings, and coordinating logistics solutions for import/export shipments.
Role type
Customer Experience Agent (Reefer Logistics)
Builds
Customer service interactions and shipment coordination for global supply chain clients
Domain
International logistics and container shipping
Deliverable
client delivery
Required skills
Reefer shipment coordination, international logistics operations, import/export knowledge, stakeholder communication, SLA management, system navigation
Preferred skills
SAP proficiency, advanced Microsoft Office
Technologies
Teams, WhatsApp, SAP, Maersk systems, Microsoft Office
Responsibilities
Resolve customer challenges via multiple communication channels; Identify process bottlenecks through reporting systems; Optimize processes for better customer experience; Monitor and meet internal SLAs; Coordinate solutions for diverse logistics services (land transport, customs clearance); Manage customer bookings and space adjustments in Maersk systems; Communicate daily with decision-makers; Liaise with global support teams for internal and client demands