Major Incident Manager
Core
Lead the charge in restoring critical IT services and ensuring minimal business disruption during major incidents.
Role type
Senior Major Incident Manager (Technology Operations)
Builds
Restored critical IT services and improved system resilience
Domain
Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, Ocean & Shipping
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Major incident management, ServiceNow, Jira, Grafana, Azure, Kubernetes, Google Cloud VMware Engine, IT infrastructure (networks, middleware, servers, storage, databases), SRE, DevOps, ITIL best practices
Preferred skills
Logistics & Supply Chain domain knowledge, automation and efficiency improvements in incident management
Responsibilities
Lead and coordinate major incident resolution efforts, Monitor and collaborate with Service Desk, SRE, and Application Support Engineers, Analyse system health and troubleshoot incidents using Grafana dashboards, Facilitate post-incident reviews, Identify opportunities for automation and efficiency improvements
Seniority
Senior, hands-on IC
