Customer Experience Agent - SCM
Core
Manages end-to-end shipment processes and resolves customer issues to ensure operational excellence and satisfaction in global logistics.
Role type
Customer Experience Agent (Logistics Operations)
Builds
End-to-end logistics lifecycle execution for key customers
Domain
Global Trade & Logistics
Required skills
Export logistics experience, shipping documentation, customs compliance, end-to-end shipment management, English communication, results orientation, proactive problem solving, organization, stakeholder management
Preferred skills
Upselling, SOP/IOP maintenance, process improvement, data quality management, KPI achievement
Technologies
N/A
Responsibilities
Manage and coordinate end-to-end shipment execution, respond to customer enquiries promptly, take ownership of customer issues and drive resolution, build and maintain strong customer relationships, proactively inform customers of shipment updates, review and maintain SOPs and IOPs, identify opportunities to improve service delivery and operational efficiency, maintain high standards of data quality, achieve agreed service and operational KPIs, identify and support upselling opportunities
Seniority
Junior to Mid-level, hands-on IC
