Manager - Telecommunications
Core
Leading the transformation of decentralized, on-premise telephony environments into a coordinated, cloud-based model to improve reliability and customer experience for a health system's 30+ contact centers.
Role type
Manager, Telecommunications Infrastructure & Cloud Migration
Builds
Cloud-based telephony infrastructure and standardized contact center operations
Domain
Healthcare / Telecommunications Infrastructure
Deliverable
infrastructure
Required skills
long-range planning, budget forecasting, vendor management, disaster recovery planning, team management, resource allocation, technology solution design, performance monitoring, problem resolution
Preferred skills
enterprise-scale contact center leadership, contact center standardization strategies, on-premises to cloud migration, cloud-native contact center solutions, large-scale technology transformation, high-volume contact center operations
Technologies
cloud-native contact center solutions, on-premise telephony systems
Responsibilities
Make recommendations for infrastructure enhancements and innovative technology; manage services regarding performance monitoring, service levels, and problem resolution; perform long-range planning, budgeting, forecasting, and vendor management; develop and maintain standards, procedures, and documentation including disaster recovery plans; identify business needs and provide technology solutions; manage telecommunications projects aligned to strategic goals; set telecommunications direction with management; act as a resource for less experienced staff; manage the telecommunications team and oversee task/resource allocation
Seniority
Manager, strategic planning & team leadership
