Patient Service Representative
Core
First point of contact for patients, managing intake, scheduling, registration, and billing to ensure superior customer experience.
Role type
Patient Service Representative
Builds
Patient intake workflows, appointment schedules, and billing records
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Patient intake, appointment scheduling, patient registration, insurance verification, payment processing, EMR documentation, regulatory form completion
Preferred skills
Billing and collections experience, EMR system proficiency, multilingual ability
Technologies
Electronic medical records (EMR), registration systems
Responsibilities
Greeting and checking patients in/out, verifying patient information, scheduling visits and procedures, registering patients and updating demographic data, obtaining insurance cards and signatures, assisting with billing forms and financial assistance, processing patient payments, documenting interactions in EMR
Seniority
Entry-level, hands-on IC