Patient Experience Representative-Scheduling Specialist
Core
Manages surgical and hospital procedure schedules, obtains insurance authorizations, and coordinates pre-operative patient preparation and safety checks.
Role type
Patient Experience Representative - Scheduling Specialist
Builds
Surgical schedules, authorization workflows, and pre-op patient care plans
Domain
Healthcare / Medical Administration
Required skills
Medical Insurance Coding, Electronic Medical Records (EMR), Medical Terminology, CPT/ICD codes, Patient Safety protocols, Billing dispute investigation
Preferred skills
Spanish language proficiency, Associate's Degree, Intermountain Health experience, Health claims billing knowledge
Technologies
Word processing, Spreadsheet, Email, Calendaring programs, EMR systems
Responsibilities
Create and manage provider surgery schedules including changes and cancellations; Obtain prior authorization and verify insurance eligibility; Meet with pre-op patients to explain processes and coordinate labs/tests; Coordinate surgical equipment and hospital supply requests; Scan and document patient charts; Investigate billing disputes
Seniority
Entry to Mid-level, hands-on IC