IT Manager
Core
Onsite support of end-user devices, asset management, and physical maintenance of IT equipment including servers, switches, printers, cabling, video conferencing systems, mobile devices, and warehouse tablets.
Role type
Senior IT Support Technician (2nd/3rd level)
Builds
IT service stability and hardware functionality for end-users across multiple sites
Domain
Logistics/Supply Chain IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
2nd level desktop support, Windows 10, VPN, Citrix, Microsoft 365, mobile device setup (iOS, Android), Wi-Fi/WLAN, video conferencing systems, IT infrastructure (routers, switches, cabling), Active Directory, ITSM tools (ServiceNow), ITIL V3 Foundation
Preferred skills
warehouse operations understanding, change/risk management awareness, presentation and training abilities
Technologies
ServiceNow, Windows 10, Citrix, Microsoft 365, iOS, Android, Teams Rooms, IP softphones, Active Directory, CMDB
Responsibilities
Set up and maintain end-user hardware following SOPs, provide 2nd and 3rd level IT support via ServiceNow, coordinate with vendors for hardware issues, manage incidents and problems, maintain accurate asset records in CMDB, serve as primary IT support at location with occasional cross-site support, participate in IT projects and provide remote/on-site support
Seniority
Senior, hands-on IC