Customer Experience Manager
Core
Deliver customer satisfaction solutions, optimize profitability, and drive retention and cross-sell opportunities for logistics clients.
Role type
Customer Experience Manager
Builds
Customer loyalty and profitability within the logistics supply chain
Domain
Global logistics and transportation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process improvement, financial accountability, stakeholder management, team leadership, KPI tracking, cross-selling strategies, operational efficiency, client relationship management, project implementation
Preferred skills
international mindset, adaptability in high-paced environments, travel readiness, Microsoft Office proficiency
Technologies
Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Create customer loyalty and drive productivity improvements; Monitor volume growth and CFS ratio; Ensure client SOPs are updated and KPIs are achieved; Manage team development plans and coaching; Coordinate with ocean carriers and internal stakeholders; Drive financial accountability and cost reduction initiatives.
Seniority
Entry-level to Junior Manager (max 3 years experience)