Customer Service Representative (Valencian-speaking) - Remote AV01
Core
Assist customers with device and service issues via assigned communication channels, troubleshooting basic technical problems and providing step-by-step guidance.
Role type
Customer Service Representative
Builds
Customer support interactions and issue resolutions
Domain
Consumer Technology
Deliverable
client delivery
Required skills
Valencian (native/bilingual), Spanish (native/bilingual), English (B1/B2), basic technical knowledge, computer proficiency, typing skills, problem-solving, empathy, attention to detail
Preferred skills
None stated
Responsibilities
Assist customers through assigned communication channels, identify customer needs and troubleshoot basic technical issues, explain technical information clearly, manage customer interactions using internal systems, handle concerns with empathy and escalate complex cases, maintain accurate records and meet quality targets