Bridgetowne Customer Care Specialist iRecruit Engage 2027
Core
Customer Support Associate providing service and resolution of routine problems via inbound/outbound calls or internet.
Role type
Customer Care Specialist
Builds
Customer service support and resolution for client products/services
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
customer service, call handling, computer navigation, written and verbal communication, multi-tasking, attention to detail, shift rotation
Responsibilities
Ensure service meets KPIs, clarify customer requirements, listen to needs and concerns, greet customers professionally, maintain product knowledge, prepare accurate work, track and document information in database, respond to inquiries, offer additional products/services