Team Leader
Core
Supervise a Blended Operations team supporting Anti-Money Laundering (AML) processes and certification-related query handling.
Role type
Operations Team Leader (Call Center)
Builds
Customer engagement and compliance services for financial clients
Domain
Financial Services / Compliance (AML)
Required skills
Team leadership, performance coaching, SLA monitoring, compliance auditing, KPI tracking, stakeholder management, MS Excel, CRM tools
Preferred skills
Financial services process experience, compliance background
Responsibilities
Oversee daily operations and queue performance, conduct performance reviews and coaching, ensure adherence to AML guidelines and policies, track and report operational KPIs
Seniority
Mid-level, hands-on IC