Job
Core
Monitor client communications, supervise call monitoring officers, and ensure adherence to regulatory compliance and AML/CFT standards for a financial services firm.
Role type
Senior Compliance & AML professional (Call Monitoring focus)
Builds
Internal compliance processes, regulatory reports, and client communication monitoring systems
Domain
Financial Services / Investment / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Call monitoring supervision, regulatory reporting, AML/CFT knowledge, policy drafting, internal audit, stakeholder collaboration, process improvement
Preferred skills
CySEC certification, MiFID II expertise, experience in compliance/AML/KYC/Risk
Technologies
MS Office, MS Excel, Google Drive
Responsibilities
Monitor client-facing calls and communications daily; Supervise and record remedial work, training, and sanctions for call monitoring officers; Review and approve marketing communications; Assist in handling client complaints; Maintain and improve call monitoring processes; Prepare regular communication-monitoring reports; Assist in drafting compliance policies; Keep up to date with CySEC and MiFID II requirements; Assist in internal compliance audits.
Seniority
Mid-Senior, hands-on IC with team management
